Privacy Policy
Last updated: 20th May 2026
This Privacy Policy explains how Stalosan F by Quadrant Farming Solutions collects, uses, stores, discloses and protects personal information.
In this policy, “we”, “us” and “our” means QUADRANT SOLUTIONS PTY. LIMITED, trading as Stalosan F by Quadrant Farming Solutions, unless the context requires otherwise.
We are committed to handling personal information responsibly and in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles, the Spam Act 2003 (Cth), and other applicable Australian laws.
Personal Information We Collect
We may collect personal information when you contact us, submit an enquiry, request product information, subscribe to updates, interact with our website, speak with our sales team, communicate with us through email or phone, or engage with our marketing campaigns.
The types of personal information we may collect include:
Your name.
Your business name.
Your job title or role.
Your email address.
Your phone number.
Your postal or business address.
Information about your farm, business, industry or product interests.
Records of your enquiries and communications with us.
Information you provide through forms, surveys, promotions or marketing campaigns.
Website, device, analytics and cookie information.
Email engagement information, such as whether a marketing email was opened or clicked.
We generally do not seek to collect sensitive information. If sensitive information is ever required, we will only collect it where it is reasonably necessary and permitted by law, including where we have your consent or where another legal exception applies.
How We Collect Personal Information
We may collect personal information directly from you when you:
Submit a form on our website.
Contact us by phone, email, social media or in person.
Request information about Stalosan F products.
Subscribe to marketing updates or newsletters.
Respond to an advertisement, campaign or promotion.
Communicate with our sales team, distributors or representatives.
Purchase, enquire about, or receive support for our products.
Interact with our website, emails or digital advertising.
We may also collect information from third parties where it is lawful and reasonable to do so. This may include distributors, sales representatives, referral partners, CRM systems, marketing platforms, analytics tools, advertising platforms, publicly available business information, or other people within your organisation.
Why We Collect and Use Personal Information
We collect and use personal information for purposes including:
Responding to enquiries.
Providing product information.
Managing customer, distributor and sales relationships.
Supporting sales, quoting, ordering and product support processes.
Maintaining records of communications and customer interactions.
Sending marketing communications where permitted by law.
Personalising website, email and advertising experiences.
Measuring the performance of advertising and marketing campaigns.
Improving our website, products, services and communications.
Managing our CRM, sales pipeline and internal business operations.
Meeting legal, regulatory, insurance and administrative requirements.
Protecting our business, systems, users and customers from fraud, misuse, security risks or unlawful activity.
We will not use personal information for purposes that are unrelated to the reason it was collected unless we have consent, the use is reasonably expected, or the law allows or requires us to do so.
CRM, HubSpot and Marketing Tools
We use HubSpot and may use other CRM, sales, analytics and marketing tools to manage enquiries, customer relationships, distributor relationships, marketing campaigns and communications.
Information stored in these systems may include names, business details, contact details, enquiry history, marketing preferences, website activity, email engagement, sales notes and communication records.
These tools help us respond to enquiries, manage follow-ups, understand customer interests, send relevant communications, and improve our sales and marketing processes.
Some of these service providers may store or process information outside Australia. Where this occurs, we take reasonable steps to use reputable providers and manage personal information in accordance with the Australian Privacy Principles.
Marketing Communications
We may send marketing communications about our products, updates, promotions, resources, events or relevant information where you have consented, where we have an existing business relationship with you, or where otherwise permitted by law.
Marketing communications may be sent by email, phone, SMS, social media, digital advertising or other electronic means.
All commercial electronic messages will identify us as the sender and include a way to unsubscribe or opt out, where required by law.
You can unsubscribe from marketing emails using the unsubscribe link in the email, or by contacting us directly.
Even if you unsubscribe from marketing communications, we may still send you non-marketing communications, such as responses to enquiries, product support messages, account or transaction-related messages, legal notices, or other important service communications.
Cookies, Analytics and Advertising
Our website may use cookies, pixels, tags and similar technologies to operate the website, understand visitor behaviour, improve user experience, measure marketing performance and deliver relevant advertising.
These technologies may collect information such as:
Pages visited.
Time spent on the website.
Links clicked.
Browser and device type.
Approximate location based on IP address.
Referring websites or campaigns.
Advertising interactions.
Email and website engagement.
We may use tools such as Google Analytics, Google Ads, Meta/Facebook advertising tools, HubSpot tracking tools and similar services.
You can manage or block cookies through your browser settings. Some website features may not work correctly if cookies are disabled.
Use of Artificial Intelligence
We may use artificial intelligence tools to support business administration, marketing, customer service, content drafting, data organisation, internal productivity, research and communication processes.
AI tools may assist us with activities such as:
Drafting or improving general marketing content.
Summarising enquiry information for internal use.
Organising CRM notes or customer records.
Improving website content and customer communications.
Analysing general trends in enquiries, campaigns or website performance.
Supporting staff with routine business tasks.
We do not intentionally use AI tools to make automated decisions that have a legal or similarly significant effect on individuals.
We do not intentionally enter sensitive personal information into public AI tools.
Where AI is used to assist with communications or internal work, we aim to apply human review before relying on AI-generated outputs in a customer-facing or decision-making context.
AI tools may sometimes be provided by third-party service providers, which may process information outside Australia. Where we use AI tools, we take reasonable steps to use them responsibly, limit unnecessary personal information, and protect confidentiality.
If in the future we use automated systems, including AI, to make or substantially assist in making decisions that could significantly affect a person’s rights or interests, we will update this Privacy Policy to explain the kinds of personal information used and the kinds of decisions made or assisted by those systems.
Disclosure of Personal Information
We may disclose personal information where reasonably necessary for our business activities, including to:
Our staff, contractors and representatives.
Distributors, sales partners or service providers involved in responding to your enquiry or supporting your customer relationship.
CRM, marketing, email, analytics, advertising and website service providers.
IT, hosting, security, cloud storage and software providers.
Professional advisers, such as accountants, lawyers, insurers and consultants.
Payment, fulfilment or logistics providers, where relevant.
Regulators, law enforcement, courts or government authorities where required or permitted by law.
A purchaser or prospective purchaser if our business or assets are sold, transferred, merged or restructured.
We do not sell personal information.
Overseas Disclosure
Some of the third-party platforms and service providers we use may store, process or access personal information outside Australia.
This may include providers of CRM systems, cloud hosting, analytics, marketing automation, email delivery, advertising platforms, AI tools and technical support services.
Where personal information is disclosed overseas, we take reasonable steps to ensure that the disclosure is appropriate and that the information is handled consistently with applicable privacy obligations.
Security of Personal Information
We take reasonable technical and organisational steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
These steps may include access controls, secure systems, password protections, staff processes, reputable service providers, backups, monitoring, secure hosting and internal procedures.
No method of transmission or storage is completely secure. However, we aim to protect personal information using measures that are reasonable for the nature of the information and the risks involved.
Retention of Personal Information
We keep personal information for as long as it is reasonably needed for the purposes for which it was collected, including to manage enquiries, customer relationships, business records, marketing preferences, legal obligations, dispute resolution, accounting, insurance and compliance requirements.
When personal information is no longer required, we will take reasonable steps to destroy it or de-identify it, unless we are required or permitted by law to retain it.
If you unsubscribe from marketing communications, we may retain limited information needed to record and respect your unsubscribe request.
Accessing or Correcting Your Personal Information
You may request access to the personal information we hold about you.
You may also ask us to correct personal information if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading.
We will respond to access and correction requests within a reasonable time. In some circumstances, we may refuse a request where permitted by law. If we refuse a request, we will explain why, unless it would be unreasonable or unlawful to do so.
Anonymity and Pseudonymity
Where practical, you may choose not to identify yourself or to use a pseudonym when dealing with us.
However, in many cases we will need accurate contact and business information to respond to enquiries, provide product information, manage customer relationships, process orders, or provide support.
Data Breaches
If we become aware of a data breach involving personal information, we will assess the situation and take appropriate steps to contain, investigate and respond to the incident.
Where required under the Notifiable Data Breaches scheme, we will notify affected individuals and the Office of the Australian Information Commissioner.
Third-Party Websites and Platforms
Our website, emails or social media pages may contain links to third-party websites, platforms or services.
We are not responsible for the privacy practices, content or security of third-party websites or platforms. You should review the privacy policies of those third parties before providing personal information to them.
Complaints
If you have a privacy concern or complaint, please contact us using the details below.
We will review your complaint and aim to respond within a reasonable time.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, legal obligations or privacy practices.
The updated version will be published on our website with the updated date shown at the top.
Contact Us
For privacy enquiries, access or correction requests, unsubscribe requests, or complaints, please contact:
Stalosan F by Quadrant Farming Solutions
Email: [email protected]
Phone: 0447 267 064
Address: 10 Feathertail Place Peregian Springs QLD
Website: www.quadrantsolutions.com.au